Account Recovery Guide

Account Recovery

and Login Issues Guide
Forget Your Password?
Hi there! Did you forget your password? Do you need to recover your account? Just follow this simple guide to recover your account. If you need further help, please contact us at You got this!

Log In Troubleshooter
You can imagine, the world wide web is complex and involves a lot of moving parts. So let’s talk about that. The most critical aspect of getting help is information. A support form that says: my internet is broken help me is just going to result in a bunch of questions. We understand reading this list is NOT what you wanted to hear. The upside is once you get informed the next time gets easier. And these issues apply across the web. So let’s get you empowered.
If you’re experiencing login issues, you can try the following self-help steps to resolve the problem:

Check Your Credentials: Ensure that you’re entering the correct username and password. Check for typos and make sure that the Caps Lock key is off.

Password Reset: If you’ve forgotten your password or suspect it might be incorrect, use the “Forgot Password” or “Reset Password” option on the login page. Follow the provided instructions to reset your password.

Clear Browser Cache: Sometimes, stored cookies or cached data in your web browser can cause login issues. Clear your browser’s cache and cookies and then attempt to log in again.

Try a Different Browser: If you’re using a web browser, try logging in with a different browser to see if the issue persists. This can help determine if the problem is specific to your browser.

Disable Browser Extensions: Some browser extensions or plugins can interfere with website functionality. Temporarily disable any extensions and try logging in again.

Check Internet Connection: Ensure you have a stable and active internet connection. A weak or interrupted connection can cause login problems.

Device Restart: Sometimes, restarting your computer, smartphone, or tablet can resolve minor login issues.

Incognito/Private Mode: Try logging in using your browser’s incognito or private mode. This mode doesn’t store cookies or browsing history and can help isolate login problems.

Firewall and Security Software: Check your firewall and security software settings. Overly strict settings can sometimes block access to websites. Adjust your settings if necessary.

Check for Service Outages: Sometimes, login issues may be related to service outages on the platform’s end. Check their official website or social media accounts for any outage notifications.

Two-Factor Authentication (2FA): If you have 2FA enabled, make sure you’re using the correct authentication method (e.g., an authentication app or SMS code).

Browser Updates: Ensure your browser is up-to-date. Outdated browsers can sometimes have compatibility issues.
If these self-help steps don’t resolve your login issues, it’s advisable to contact the platform’s support or IT department for further assistance. They can help you troubleshoot and address specific problems related to your account or the service you’re trying to access.

If you’re unable to log into a website from your device, but the site is functioning properly for others, there are additional steps you can take to troubleshoot the issue:

Verify Site URL: Ensure that you’re using the correct website URL. Be cautious of phishing attempts and make sure you’re on the legitimate site. Not every web site used WWW in front of it. Some use HTTP some HTTPS. A simple typo can scuttle your efforts. Double check it is not doing that to you.

Check with your provider: Facts are you connect from many different devices, IP addresses and services. Each have their own security protocols. Each has algorithms (automation) that flag (blacklist) sites without human intervention. Your mobile company, home ISP, work on a computer/server, the local Starbucks, a friend’s house, a VPN. So many different possibilities.  See more below. Ask your provider to “whitelist” if you are being blocked by your provider for some unknown reason

Contact Site Support: If none of the above steps resolve the issue, it’s advisable to reach out to Music Alliance support. We can provide assistance and investigate any specific problems related to your account or the service.

By following these steps, you can identify and potentially resolve the issue preventing you from logging into the website. If the problem persists, the website’s support team can offer more specific assistance tailored to your situation.
Your Service Provider (ISP) is blocking Music Alliance

If you suspect that your Internet Service Provider (ISP) is blocking certain websites, it can be frustrating. ISPs may block websites for various reasons, including legal requirements, content restrictions, or technical issues. Here’s what you can do if you believe your ISP is blocking websites:

Contact Your ISP: The first step is to contact your ISP’s customer support and inquire about the issue. Politely ask if they are blocking specific websites and seek clarification. Sometimes, the issue might be a technical glitch, and the support team can provide guidance.

Check Legal Requirements: Some countries have legal restrictions on certain websites, which ISPs are obligated to enforce. Ensure that the websites you’re trying to access are not prohibited by local laws.

Use a VPN (Virtual Private Network): A VPN can help bypass ISP restrictions by encrypting your internet connection and routing it through servers in different locations. This can make it appear as if you’re accessing the internet from a different location, potentially allowing you to access blocked websites. Keep in mind that VPN usage should comply with your local laws.

Use a Different DNS: ISPs often use their Domain Name System (DNS) servers to redirect or block access to websites. You can try using a different DNS provider like Google DNS ( and or Cloudflare DNS ( to bypass such restrictions.

Access via Mobile Data: If your ISP is blocking websites on your home network, try accessing the websites using mobile data on your smartphone or a different network.

Check Router Settings: Sometimes, routers have built-in features that may inadvertently block websites. Review your router’s settings to ensure there are no website filters or restrictions in place.

Use a Proxy Server: Proxy servers can help you access blocked websites by acting as intermediaries. However, the effectiveness of proxy servers may vary, and not all websites are accessible through them.

Report the Issue: If you believe the website blocking is unjust or unreasonable, you can report the issue to relevant regulatory authorities or organizations that monitor internet freedom and censorship.

Consider Changing ISPs: If you’re consistently facing website blocking issues that are negatively affecting your internet experience, you may want to consider switching to a different ISP that aligns more with your needs and values.
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